At Sellvora, your satisfaction is our top priority. We specialize in beautifully handcrafted wooden lamps, created with care, precision, and a touch of artistry. If your purchase doesn’t meet your expectations, we’re here to make it right.

This policy explains how you can return, exchange, or request a refund for your order in compliance with Google Merchant Center requirements.

1. Return Eligibility

To qualify for a return, please ensure the following:

• The item was purchased directly from www.sellvora.site.

• The return request is submitted within 7 days of receiving your order.

• The product is unused, undamaged, and in its original packaging, including all accessories.

If an item fails to meet these conditions, a partial refund or return refusal may apply.

2. Non-Returnable Items

Some items cannot be returned, including:

• Products damaged due to misuse or improper handling.

• Customized or made-to-order lamps.

• Items returned without prior approval.

As each lamp is handcrafted, minor variations in color, texture, or design are natural and not considered defects.

3. Damaged or Defective Items

If your order arrives damaged or defective:

• Contact us within 48 hours of delivery at support@sellvora.site.

• Provide your order number and clear photos or videos of the issue.

Once verified, we will offer a replacement or full refund at no extra cost.

4. Return Process

To initiate a return:

1. Email us at support@sellvora.site with your order details and reason for return.

2. Wait for our team to send return authorization and instructions.

3. Ship the product back to the provided address securely.

Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

5. Refunds

After receiving and inspecting your return, we’ll notify you of the approval status.
Approved refunds are processed within 5–7 business days to your original payment method.
Processing times may vary depending on your bank or payment provider.

If you don’t receive your refund within the expected timeframe, please contact support@sellvora.site.

6. Exchanges

We only replace items that are defective or damaged upon delivery.
To request an exchange for the same product, contact us at support@sellvora.site for assistance.

7. Order Cancellations

Orders may be canceled within 12 hours of purchase if they have not yet shipped.
Once dispatched, cancellations are not possible—but you can still return the product following this policy.

8. Contact Information

For any questions regarding returns, refunds, or exchanges, please reach out to us:

Sellvora
📍 412 W Main St, Arlington, TX 76010, USA
📞 +1 469 782 6314
📧 support@sellvora.site